Terms & Services

Welcome to Welza Foods. By accessing or using our website and purchasing products from us, you agree to be bound by the following Terms & Services. Please read these terms carefully before using our website.

1. About Welza Foods

Welza Foods provides food products, spices, spice blends, and related products through its online store.

Throughout these Terms, “Welza Foods”, “we”, “us”, and “our” refer to Welza Foods. “You” or “customer” refers to any person who accesses our website or purchases our products.

2. Use of Our Website

By using our website, you agree to:

• Provide accurate and complete information when placing an order.

• Use the website only for lawful purposes.

• Not attempt to misuse, damage, or interfere with the website or its services.

• Not use the website for fraudulent or unauthorized activities.

We reserve the right to restrict or terminate access to the website if we believe these terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, ingredients, quantities, and other information displayed on our website are accurate.

However, minor variations in product appearance, colour, packaging, or images may occur.

Customers are advised to check the product packaging, ingredients, allergen information, and other relevant information before consumption.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after an order has been placed, we may contact you regarding the order or provide a refund for the unavailable product, as applicable.

5. Pricing

All product prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices may be changed at any time without prior notice.

We reserve the right to correct pricing or product information errors. If an incorrect price is displayed due to an error, we may cancel the affected order and refund any payment already made.

6. Orders and Acceptance

Placing an order on our website constitutes a request to purchase the selected products.

An order is considered accepted once we confirm the order and begin processing it.

We reserve the right to cancel or refuse an order in circumstances including, but not limited to:

• Product unavailability.

• Incorrect pricing or product information.

• Suspected fraudulent activity.

• Incorrect or incomplete customer information.

• Delivery restrictions.

If an order is cancelled after payment has been received, the applicable amount will be refunded to the original payment method.

7. Payments

Payments must be completed using the payment methods available on our website.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We do not knowingly store complete payment card details on our servers. Payment transactions may be processed through third-party payment service providers.

8. Shipping and Delivery

We aim to process and dispatch orders within the timeframe specified in our Shipping Policy.

Estimated delivery times may vary depending on the delivery location, courier service, weather, holidays, and other circumstances beyond our control.

For complete information, please refer to our Shipping Policy.

9. Returns, Replacements and Refunds

Our return and refund terms are governed by our Return & Refund Policy.

Customers should review the policy before placing an order.

For eligible products and situations, return or refund requests must generally be made within 7 days of delivery.

10. Cancellation of Orders

If you wish to cancel an order, please contact us as soon as possible.

An order may not be cancellable once it has been processed or dispatched.

If cancellation is accepted and payment has already been received, the applicable refund will be processed to the original payment method.

11. Food Products and Consumption

Welza Foods products are intended for consumption according to their product labels and instructions.

Customers should:

• Check the product packaging before use.

• Follow storage instructions provided on the product.

• Check ingredients and allergen information before consumption.

• Discontinue use if the packaging appears damaged, opened, or tampered with.

Welza Foods shall not be responsible for issues resulting from improper storage, handling, or use of products after delivery.

12. Intellectual Property

All website content, including logos, brand names, product images, photographs, text, graphics, designs, and other materials, is owned by or licensed to Welza Foods unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, or commercially use our content without prior written permission.

13. Third-Party Services and Links

Our website may use third-party services such as payment processors, delivery partners, analytics services, and other service providers.

We may also provide links to third-party websites.

Welza Foods is not responsible for the content, availability, policies, or practices of third-party websites or services.

14. Limitation of Liability

To the extent permitted by applicable law, Welza Foods will not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

15. Changes to These Terms

We may update or modify these Terms & Services from time to time.

Any changes will become effective when the updated version is published on this page.

We encourage customers to review this page periodically.

16. Governing Law

These Terms & Services shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction.

17. Contact Us

If you have any questions regarding these Terms & Services, please contact us:

Welza Foods
Phone: +91 80083 80038
Email: hello@welzafoods.com

By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Services.