Shipping Policy

At Welza Foods, we aim to deliver your orders safely and on time across India.

1. Shipping Availability

We currently ship orders across India, subject to serviceability of the delivery location.

2. Order Processing

Orders are generally processed and dispatched within 1–3 business days after successful order confirmation.

Orders placed on Sundays or public holidays may be processed on the next business day.

3. Delivery Time

Once your order has been dispatched, delivery generally takes 3–7 business days, depending on your location and courier service.

Delivery to remote or certain non-serviceable areas may take additional time.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

Any applicable free-shipping offer will be clearly mentioned on the website or during checkout.

5. Order Tracking

Once your order is dispatched, you may receive a shipping confirmation with tracking details.

You can use the tracking information provided to check the status of your shipment.

6. Delayed Delivery

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to:

• Weather conditions

• Courier or logistics delays

• Public holidays

• High order volumes

• Incorrect or incomplete delivery information

• Remote or difficult-to-service locations

If your order is significantly delayed, please contact our customer support team.

7. Incorrect Shipping Information

Customers are responsible for providing accurate name, address, phone number and other delivery details while placing an order.

If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

8. Damaged Package

If you receive a package that appears damaged or tampered with, please take photographs/videos of the package before opening it and contact us as soon as possible.

For damaged, defective, or incorrect products, please refer to our Return & Refund Policy.

9. Contact Us

For any questions regarding your order or shipping, please contact us:

Phone: +91 80083 80038
Email: hello@welzafoods.com

We will be happy to assist you with your order.