Return & Refund Policy

At Welza Foods, we take utmost care to ensure that your order reaches you safely and in good condition. If you receive a damaged, defective, or incorrect product, we are happy to assist you with a return, replacement, or refund as applicable.

1. Return Window

You can request a return or refund within 7 days from the date of delivery.

To be eligible for a return, the product must be:

• Unopened and unused.

• In its original packaging and condition.

• Accompanied by the order details or proof of purchase.

2. Damaged or Defective Products

If your order arrives damaged, defective, tampered with, or the product is not in suitable condition, please contact us within 7 days of delivery.

Please share:

• Order number

• Clear photographs/videos of the product and packaging

• Description of the issue

After reviewing the request, Welza Foods may provide a replacement or refund, as applicable.

3. Incorrect Product

If you receive a product different from what you ordered, please contact us within 7 days of delivery.

After verification, we will arrange for a replacement or refund as applicable.

4. Non-Returnable Products

For food safety and hygiene reasons, the following products are generally not eligible for return or refund:

• Opened or used food products.

• Products damaged due to improper storage or handling after delivery.

• Products without their original packaging.

• Products where the issue has been caused by misuse or negligence.

However, if you receive a damaged, defective, or incorrect product, please contact us within 7 days and we will review your request.

5. Refunds

Once the returned product, where applicable, has been received and inspected, we will review the request.

If the refund is approved, the amount will be refunded to the original payment method used for the purchase.

The time taken for the refund to reflect in your account may vary depending on your bank or payment service provider.

6. Replacement

Where applicable, Welza Foods may offer a replacement instead of a refund, subject to product availability.

If the replacement product is unavailable, a refund may be provided as applicable.

7. How to Request a Return or Refund

To initiate a return or refund request, please contact our customer support team with your order details and relevant photographs/videos.

Phone: +91 80083 80038
Email: hello@welzafoods.com

Our team will review your request and guide you through the next steps.

8. Important Note

Please inspect your package and products after delivery. If you notice any damage, tampering, incorrect product, or other issue, contact us as soon as possible and within the 7-day return window.

Welza Foods reserves the right to verify the issue before approving a return, replacement, or refund.